By FRANK BAJAK and JAKE BLEIBERG Associated Press
DALLAS (AP) — A major provider of software services for governments and schools across the United States, Tyler Technologies, told customers Wednesday that an unknown intruder broke into its phone and information technology systems.
It could not immediately be determined whether ransomware may have been involved.
The Plano-based company, whose website was offline, said in an email to customers that it discovered the breach Wednesday morning, contacted law enforcement and enlisted outside cybersecurity help.
Tyler software provides service to state and local governments for everything from jail and court management systems to taxing, bill collection and land records. The publicly traded company said in a June earnings report that it had 26,000 installations with local, state and federal government entities in all 50 states, Canada, the Caribbean, Australia and other international locations.
Tyler did not immediately respond to phone calls and emails Wednesday. On Twitter, it said “a network issue” was affecting its phones and web site and that it’s “working to resolve as quickly as possible.” The company’s website homepage said it was temporarily unavailable but provided no additional information.
“At this time and based on the evidence available to us to-date, all indications are that the impact of this incident is limited to our internal network and phone systems,” said the email sent to customers and obtained by The Associated Press. “We currently have no reason to believe that any client data, client servers or hosted systems are affected.”
An FBI spokeswoman in Dallas could