How Digital Checklists and Communications Elevate Hotel Service Standards and the Guest Experience | – Hotel Technology News

How Digital Checklists and Communications Elevate Hotel Service Standards and the Guest Experience | – Hotel Technology News


Digital checklists make the lives of housekeepers, supervisors and managers easier on many levels. They free up time, offer visibility into the cleaning status of state-regulated common areas, provide an audit trail of tasks assigned/completed, and deliver a quick return on owner investment.


By Andrada Paraschiv, Head of Hospitality, Beekeeper – 7.28.2020

According to findings from the J.D. Power 2020 North America Hotel Guest Satisfaction Index (NAGSI) StudySM released last week, meeting guest expectations for cleanliness and proactively communicating with guests prior to arrival continue to be critical drivers of guest satisfaction. But before we can expect to have happy guests, we need to have happy employees who are willing to go back to work … learn all new operating procedures … do more with less … and put themselves at risk. Yes, guest communication is important, but it must come on the heels of proactively communicating with employees prior to their return.

Put yourself in your employees’ shoes for a moment. The hotel is reopening. No, it’s remaining closed. Wait … it’s reopening again … tentatively. Spikes in COVID-19 are shifting as the epicenter of the virus keeps moving. This economic roller coaster is wreaking havoc with employees’ emotions and their livelihoods, and it’s making them confused, stressed, and maybe even a bit angry. The only way to keep your teams apprised of what is happening day to day — or hour by hour — and motivated to work amidst this new normal, is through
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